There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
At Countryside Animal Clinic PC, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 847-498-5567 for any other concerns you might have about your pet.
Is this a new clinic?
No. Countryside Animal Clinic was founded by Dr. Robert Going in May 1974. In 1985, Dr. Richard Guelzow joined Countryside Animal Clinic PC as an associate veterinarian. Upon Dr. Going’s retirement in October 1993, Dr. Guelzow became the director of the hospital. Dr. Malitz joined the team in 2003 and became a partner in 2004.
What veterinary services are provided?
We are a full-service medical and surgical facility able to provide or arrange for any needs that may arise. We emphasize “well-pet care” through our emphasis on regular examinations. We believe in reducing preventable problems through routine vaccination, parasite checks, and dental care. When the need arises, a full range of services is available right here in our clinic, including extensive laboratory capabilities, radiology, general anesthesia, a pharmacy, and complete hospital care and monitoring.
Do I need an appointment?
Yes, appointments are preferred. To allow for effective use of your time, we like to schedule appointments. If your pet has emergency needs during clinic hours, we will see your pet without hesitation. Our doctors work on a team basis. We have computerized medical records, so all doctors can access your pet’s records and provide complete, comprehensive medical care. If you prefer to see a specific doctor, please make that request at the time you make your appointment.
How is after-hours emergency care provided?
Will my pet require hospitalization?
It is our policy to hospitalize pets only when the care needed cannot be provided at home. If necessary, however, we are equipped to hospitalize your pet for any length of time. Our staff does an exceptional job caring for hospitalized pets by monitoring them frequently to ensure that they are clean and comfortable. The feeding schedule is customized, and dogs are walked frequently. Visitation of hospitalized pets is arranged on an individualized basis.
Do you provide routine boarding and grooming?
No, but we have a list of facilities preferred by our clients. We do provide medicated baths and overnight medical observation for pets with special needs.
What are the payment options?
Payment is required at the time that your pet is discharged. We accept Visa, Mastercard, Discover, personal checks, and cash.
We also offer CareCredit. To learn more about CareCredit, please click here.
For major procedures, a written estimate will be provided. Please feel free to ask what services will cost.
What is the clinic's philosophy?
We provide personalized, exceptionally high-quality service for pet owners who seek above-average veterinary care for their pets. Our scheduling allows us to maintain a high level of contact between client, patient, staff, and doctor. As veterinary “family practitioners,” we coordinate and oversee the overall care of your pet within the entire veterinary community. We are part of a large network of veterinarians that includes local specialists in internal medicine, surgery, emergency care, ophthalmology, and dermatology, and specialists at colleges of veterinary medicine across the country. Our frequent consultation and referral within this network help us meet our goal of providing the highest level of personalized care.